Please make sure you read and understand the Bathroomshouse.com.au terms and conditions prior to any purchase.
All purchases constitute an agreement that the buyer will adhere to all terms and conditions as set out on this page.
By purchasing you are entering into a legally binding contract with Bathroomshouse.com.au, whereupon you are agreeing to all terms and conditions of sale as set out by Bathroomshouse.com.au.
The prices payable for the items that you order are clearly set out on the web site and all products are priced inclusive of GST. The price of the item(s) does not include the delivery charge. The delivery charge will be added to the price of the order unless pick up is arranged. Prices can change and our latest price is always displayed on our website Bathroomshouse.com.au.
If for any reason we are unable to supply a particular item, we will notify you as soon as possible. Refer to Bathroomshouse.com.au for exact information on availability.
Cartage will be charged on all deliveries, All Goods will be delivered to the designated site. If a customer requests assistance to move Goods inside any structure or building on site, no responsibility will be borne for any consequential loss or damage.
Our delivery service is made by a contracted courier company. Delivery times are provided by the delivery service, excluding weekends, holidays and may vary according to location. You will be contacted to arrange a suitable delivery date and time. We do our best to deliver to you on your requested delivery date and will contact you as soon as possible if this cannot be done. If you order goods you must be home at the agreed time to accept and sign for deliveries. If you are not at home the delivery driver will leave a card and it is the customer’s responsibility to collect the goods or arrange another delivery at the customers cost. If you request multiple delivery dates for an order you will be charged a delivery fee each time. If for any reason we cannot deliver your full order at the same time you will not be charged for additional deliveries. If you wish to change the delivery date then please give us no less than 48 hours notice prior to delivery.
Please note all deliveries will need to be signed for.
If you wish to cancel your order we ask that you advise us at least 1 business day before your planned delivery date and you will receive a full refund.
After Sales Care & Returns
Returns will only be accepted with proof of purchase.
All Goods sold are subjected to the applicable manufacturers/suppliers warranty, guarantee and trading terms (if any). Other than any manufacturer’s/supplier’s warranty or guarantee, BathroomsHouse.com.au provides no warranty or guarantee with any Goods sold. The Customer acknowledges and agrees that any warranty or guarantee claims must be made against the manufacturer/supplier of the Goods.
All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand new condition. It is important to thoroughly check your goods upon delivery and to notify BathroomsHouse.com.au within 24 hours of receiving the order. Evidence of damage will be required i.e. photographs.
If goods remain boxed and in perfect condition you may return them within 7 days. All boxed items will incur a 15% restocking charge and the cost of return delivery will be incurred by the customer.
All products that are unboxed will incur a 20% restocking charge and the cost of return delivery will be incurred by the customer.
We will organize for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you no refund will be made.
All refunds will be issued when goods have arrived back to the Bathroomshouse.com.au warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Payment must be made and received prior to goods being dispatched.
You can pay with any Visa or Mastercard card. You may also pay via Direct Deposit, Paypal or Cash. Your payment card details will be encrypted to minimize the possibility of unauthorised access or disclosure. Authority for payment is given at the time of order. You will be charged for items at point of order. Our liability to you in respect of an order shall be limited to the value of that order. We shall not be liable to you for any economic loss, loss of profit, loss of revenue, loss of business, wasted expenditure or depletion of goodwill as a result of our negligence which arise out of or in connection with an order.
All Pictures shown are for illustration purpose only.Actual product may vary due to product enhancement.
While all care is taken, any errors or omissions in the item details are unintentional. Bathroomshouse.com.au makes every effort to ensure all prices and product information is up to date and correct at the time of display. However, we take no responsibility for any incorrect information that may appear and reserve the right to refuse any order which may contain mistakes. It is the responsibility of the customer to ensure that product information is correct when purchasing any new bathroom product.